Anzacash Pro Business

Return & Refund Policy — aligned with the Fair Competition Act, United Republic of Tanzania (2003)

Policy overview

This policy explains how returns and refunds are handled for Anzacash Pro Business. It covers our digital services today and contains use section for physical goods, and is guided by applicable Tanzanian consumer-protection laws, including the Fair Competition Act, 2003.

1. General Principles

  • No returns for digital services. Our core offering consists of digital services (subscriptions, training, platform access). Once access is granted, the service is considered consumed and physical-style returns do not apply.
  • Refunds apply to digital services only. Issues are handled via refunds (not physical returns) where eligible.

2. Refund Policy (for Digital Services)

You may be entitled to a refund if one of the conditions below is met:

  • Service Unavailability: The platform is completely unavailable or inaccessible to you for a continuous period of more than 72 hours due to a fault on our part.
  • Misrepresentation: The services delivered are substantially different from what was (e.g., core functionality changed without notice and the service becomes unusable for its intended purpose).
  • Duplicate Payment: You were charged more than once for the same service or subscription due to a system error.
  • Failure to Provide Service: We fail to provide access after successful payment and verification.

2.1 Non-Refundable Situations

Refunds will not be granted in these situations:

  • Change of Mind: Purchases made and later regretted are not eligible for refund.
  • Failure to Meet Earning Targets: Earnings depend on individual effort and network performance; we do not guarantee specific earnings.
  • Failure to Meet Withdrawal Requirements: Platform withdrawal rules (e.g., inviting users) are part of the model and do not constitute grounds for refunds.
  • Violation of Terms: If your account is suspended/terminated for violating our Terms of Service (including fraud), no refund will be issued.

3. Return Policy Physical Goods

For phisical Goods follow these rules.

3.1 Eligibility for returns

  • Defective or Damaged: Item arrived damaged or not working as described.
  • Wrong Item: You received a different item than ordered.
  • Does Not Match Description: Product is significantly different from its description (size, color, material).

3.2 How to initiate a physical return

  1. Contact support at within 24HRS of receiving your order.
  2. Include order number, reason for return, and photos or a short video showing the issue.
  3. Await instructions — if approved, we will provide return shipping details.

3.3 Shipping costs for returns

  • Our responsibility: If the return is due to our error (defect or wrong item), Anzacash covers return shipping.
  • Customer responsibility: For other returns, the customer covers return shipping costs.

4. General Refund & Return Process

Follow these steps to request a refund for digital services or to start a return for a physical product:

  1. Submit a written request: Email support at . For digital refunds, send your request within 30 days from payment date. For physical returns, follow the 24HRS rule in section 3.2.
  2. Provide necessary information: Include your full name, Anzacash username, date and amount of payment, receipt/payment confirmation, and a clear explanation of how your case meets the policy conditions.
  3. Review & processing: Our team will review within 14 business days. If approved, refunds will be processed to the original payment method within a reasonable timeframe.
By purchasing from Anzacash Pro Business you acknowledge and agree to this policy. We reserve the right to modify this policy; any updates will be posted on our website.

Contact & legal

If you need help or wish to request a refund/return:

Support:

This policy is aligned with consumer protection laws of the United Republic of Tanzania, including the Fair Competition Act, 2003. For formal legal questions, consult a qualified attorney.